24/7 EMERGENCY RESPONSE

Breached? We answer in 15 minutes

When ransomware hits or your data is exfiltrated, every second counts. Our elite IR team provides immediate containment, full forensic investigation, and recovery guidance — 24 hours a day, 365 days a year.

0
Guaranteed response time (TBD)
0
Containment initiation (TBD)
0
Cases contained (TBD)
0
CERT-In reporting SLA (TBD)
ACTIVE INCIDENT — CONTAINMENT IN PROGRESS
00:23:47
time since breach detected
3
Systems isolated
14
IOCs identified
2
Analysts on case
1
Tickets escalated
Detection
00:00
Triage
00:07
Containment
00:23
Eradication
02:15
Recovery
04:40

IR & forensics tools we deploy

· CrowdStrike Falcon· SentinelOne· Velociraptor· KAPE· Volatility· TheHive· MISP· Cortex XSOAR· Autopsy· FTK Imager· Wireshark· Zeek

What we provide

Full-spectrum incident response

From the first call to the final forensics report — every capability you need in a crisis.

24/7 Emergency Hotline

Immediate access to our IR team within 15 minutes of your call. No on-call roulette — a dedicated analyst picks up, asks the right questions, and begins triaging.

Rapid Containment

Swift isolation of compromised systems to halt the breach. We block attacker C2 channels, disable compromised accounts, and segment affected networks — fast.

Threat Eradication

Complete removal of all persistence mechanisms, backdoors, webshells, and malware. We don't patch over damage — we surgically remove the attacker.

Ransomware Negotiation

Experienced negotiators for situations where all technical options are exhausted. We communicate with threat actors to minimize ransom, delay deadlines, and protect your data.

Crisis Communications

Guidance on internal stakeholder communications, press releases, customer notifications, and regulatory disclosures including CERT-In 6-hour reporting.

Proactive Retainers

Pre-negotiated SLAs guaranteeing 15-minute response times, pre-deployed EDR tooling, and pre-established communication channels — before you ever need us.

Response process

From detection to recovery

A battle-tested six-phase NIST SP 800-61 process refined across hundreds of real incidents.

01

Preparation (Retainer)

Pre-deploy EDR agents, establish secure communication channels, map critical assets, and document incident response procedures — ready before an incident strikes.

02

Identification

Determine the full scope of the incident: which systems, what data, how long, and what attack technique. Timeline reconstruction from available logs and telemetry.

03

Containment

Stop the bleeding. Isolate networks, disable compromised accounts, block C2 traffic, and prevent lateral movement from spreading the incident further.

04

Eradication

Remove every trace of the attacker — malware, persistence mechanisms, rogue accounts, modified files. Verify clean state with forensic tooling.

05

Recovery

Safely restore business operations. Rebuild from clean backups, harden exploited vectors, monitor for reinfection during the critical post-incident window.

06

Post-Incident Review

Conduct a structured Lessons Learned session. Root cause analysis, timeline, MITRE ATT&CK mapping, and concrete action plan to prevent recurrence.

What you receive

Forensics-grade documentation & evidence

  • Incident Declaration Form and initial notification
  • Daily status briefings to your leadership during active incident
  • Comprehensive Post-Incident Report (forensics-grade)
  • Full attacker IOCs, TTPs, and MITRE ATT&CK mapping
  • Root Cause Analysis with definitive entry point identification
  • CERT-In compliant incident disclosure documentation
  • Hardening recommendations to prevent recurrence

15-min SLA (retainer)

A qualified IR analyst answers and begins triage within 15 minutes of your emergency call.

Chain of custody

All digital evidence collected following forensic chain-of-custody standards for legal proceedings.

CERT-In compliant docs

Mandatory 6-hour incident notification and 30-day detailed report prepared and submitted on your behalf.

Ransomware support

Negotiations, legal coordination, law enforcement liaison, and cyber insurance claim support.

Common questions

IR questions, answered

A retainer is strongly recommended. It guarantees priority SLA response (15 min vs 4+ hours for on-demand), pre-deploys our tooling so we can act immediately, and allows us to establish communication channels before a crisis. Emergency break-glass services are 2–3x more expensive and have longer ramp-up times.

No honest firm guarantees absolute recovery — it depends on whether attackers actually encrypted exfiltrated data and whether valid backups exist. We guarantee expert negotiation achieving the best possible terms, and a thorough cleanup to prevent a second attack — which is the most common failure point after ransomware incidents.

We handle CERT-In compliant incident reporting as part of our service. We prepare the notification documentation, advise on timing, and ensure the 6-hour reporting window is met for qualifying incidents. We also prepare the follow-up detailed report within 30 days as required.

This is very common — the average dwell time for attackers in Indian enterprises is 197 days. We conduct full retrospective forensic analysis to reconstruct the timeline, identify all persistence mechanisms the attacker may have left, and ensure complete eradication even for long-running compromises.

Yes. Every engagement ends with a comprehensive hardening roadmap prioritized by exploitability. Many clients engage us for ongoing SOC services, VAPT, and security posture improvement after an incident — turning a crisis into an opportunity to build resilience.

Retainer recommended

Don't wait for a breach to hire your IR team

Retainer clients respond 6× faster and spend 40% less on remediation than on-demand emergency clients. Get covered before you need it.

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